Urban Outfitters is spot on when it comes to their kitschy email blasts. They mix web graphics circa 1997, over-the-top animated gifs, hand-drawn type, wacky textures, and sassy subject lines. For example: The “Get What You Really Wanted Sale” on December 26 and “Get Your Shit Together for 2013” on January 1. I can’t unsubscribe. You got me, Urban. You got me good.
You sweat your strategy. You labor over your logo. You fine-tune your voice and massage your message. But at a certain point, you have to let go. And if you’ve done the right things in creating your brand, customers will pick it up and make it their own.
How can we foster greater collaboration?
We’re reminded that communicating with a business audience is very different from talking to consumers. And this is important because just about every client we work with—organizations from banks, hospitals, to colleges—has to do both. So, naturally, we’ve learned a few things and even if you’re not a B2B marketer, you might be surprised at how they apply to your work as well.
Stop listening to your customers. (Sort of.)